Frequently Asked Questions

Last updated: March 24, 2014

  • Lost Password or Username

    If you used Facebook or Google to create your account you can simply log in again with the respective service. Otherwise visit the password recovery page and enter your email address, we will email back a password recovery link.

  • I logged in to the website, but the game isn't registering me as logged in

    First, log out of the website and then log in again. Wait for the logged in page to load and then open up the game.

    The next thing to try is clearing your cache and cookies. This link will explain how for most browsers: http://www.wikihow.com/Clear-Your-Browser's-Cache

    Also, make sure that you have the latest Flash Player installed on your web browser. You can check that by going to here: get.adobe.com/flashplayer

    Google Chrome has a built in Flash plugin, so if you're still having trouble and using Chrome, try disabling the built in plugin by doing the following:

    1. Go to chrome://plugins (just type that into your Chrome browser URL field)
    2. Click the "+Details" button at the top right
    3. See how many Flash Player plugins you've got. If you have two, disable the one called "PepperFlash" and then restart your browser, log in again and play.
    4. If you've only got PepperFlash, disable that, then download the latest Flash player here: get.adobe.com/flashplayer and install it.
  • How do I become Friends with someone?

    To become friends with someone you need to follow them on their profile page. When they follow you back you become friends. When you follow someone you see their updates in your Activity Feed, and when they follow you back they will see yours. You can also private message friends.

  • How do I send someone a Private Message?

    To send a PM you need to be friends with that person. This means you will need to follow the person and they will need to follow you back. This helps our users avoid unwanted spam messages.

  • I need my Mochi Games data transferred to my Ninja Kiwi account for SAS3 and/or BTD4

    Currently you will need to email into support@ninjakiwi.com to get your Mochi account data transferred to your Ninja Kiwi account. Please include your NK and Mochi usernames, as well as the email address(es) used.

  • I want to transfer my Bloons TD 5 data from Kongregate to my Ninja Kiwi account

    Email support@ninjakiwi.com with your request. Include your Kongregate username and Ninja Kiwi username and email.

  • I want to delete my account?

    Send an email from the email you used to register your account with to support@ninjakiwi.com along with your NK username.

    It's very helpful for us to know why you would like your account deleted too.

  • I'm getting an error message when I try to activate Bloons TD 5 Deluxe

    Error 3006:

    This error means that your serial has run out of uses. Email support@ninjakiwi.com with your Order ID and email address and we can add more uses on for you.

    Error 3007:

    This error means that the serial being used is not valid. The most common reason is that there is a space at the beginning or end of the serial which the game doesn't recognise. Double check for spaces and try again.

    If you've copy and pasted and checked for spaces, email into support@ninjakiwi.com and we can help figure it out.

  • I'm having trouble with my Apple, Android or other mobile device game

    One helpful step is to turn your device off completely, then turn it back on and try the game again. A reset like this can fix many problems, but it can't fix everything.

    There are quite a few things that can stop apps working on mobile devices so email support@ninjakiwi.com and include as much information as you can. The following in particular is very helpful to us:

    1. What game you're playing
    2. What device you're using.
    3. What operating system version the device is using
    4. A few sentences describing what you see

    Note: Most games store your data locally on the device. This means that unless you've made a backup yourself (iCloud for iOS or another app for Android), we recommend that you do not clear your app data before emailing in to check what the issue could be with us.

For any other issues or problems please contact our support department support@ninjakiwi.com

Include the following for extra speedy help:

  1. Ninja Kiwi username
  2. The game you're having trouble with
  3. Your operating system (Windows 7, Mac OS X 10.8 etc.)
  4. What browser(s) you've tried
  5. A few sentences explaining what bug or issue you're seeing.

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